Hiver – First In Field

Power Up Your Gmail Inbox

Transform Gmail into a multi-channel helpdesk — bringing email, live chat, knowledge base, and voice communication in one space.

Brought to you in the APJ region by First In Field.

Key Features that Power Up

Email Management and Collaboration

Streamline collaboration, save time individually and as a team with features like:

Shared inboxes for seamless handoffs
Filters to bucket email conversations and save them for quick access
Shared drafts to figure out the best responses together
Canned responses for faster, more consistent responses across the team
Notes and @mentions to tag a colleague and write a note

Plus more powerful features, all within your Gmail inbox.

Automations

Focus on what matters, streamline your workflows:

Round-robin email assignment for balanced workloads
Rule-based tagging for easy prioritisation
Automated reminders to ensure timely responses

Multi-Channel Support

Centralise inquiries from all channels and collaborate efficiently:

Live chat to answer your customer’s queries in minutes instead of hours
Customisable knowledge base to deflect repetitive queries and empower customers to self-serve
Voice inbox to track and make calls right inside Gmail
WhatsApp integration to manage all incoming queries via WhatsApp without leaving your inbox

Plus more integrations with popular support channels.

Loved by 10,000+ teams

Power Up Like They Have

80%

...faster email resolution. That's how Vacasa streamlined their support with Hiver.

387 hrs

...saved in a month. Flexport boosts team productivity and efficiency with Hiver.

2x

...faster support through improved collaboration. Oxford Business Group scales effortlessly with Hiver.

100%

...SLA success rate. Kiwi achieves prompt communication with partners with Hiver.

EDUCATION, HEALTHCARE, LOGISTICS

Powering Up Support Across Industries

Hiver addresses major challenges such as:

Education: High volume of student and parent inquiries, often with repetitive questions
Healthcare: Patient billing, medical reports, appointments, and claims scattered across multiple channels
Logistics: Resolving shipping delays, returns, and customer inquiries quickly while managing a high volume of requests

Hiver is Powered by First In Field in APJ

Exclusive 20% OFF

Unlock 20% OFF all Hiver plans available only through First In Field, your official Hiver partner in the APJ region.

Waived Implementation Fees

We also take in the costs for implementing Hiver across your organisation.

Seamless Implementation and Adoption

We provide dedicated implementation support, migrations, user adoption guidance, and training – ensuring a smooth transition for your teams.

In-Region, In-Timezone Support

We complement Hiver’s global support with tailored and in-timezone guidance to help you achieve your goals. We offer post-implementation support packages for continuous optimisation of Hiver’s use.

Google Workspace Partner

Leverage our expertise as an official Google Workspace Partner for optimal Hiver setup and seamless collaboration within your existing Google environment.